Association of Open University Graduates

Terms and Conditions

Distance Selling Regulations

If you have purchased merchandise from us or subscribed to the AOUG by telephone, internet, or TV, under the Distance Selling Regulations, you have a statutory right to cancel your order and receive a full refund.

To cancel, you can email us, call 01908 653316 or write to us at the address on our contact page within seven working days (not including Saturdays, Sundays or public holidays) commencing the day after the day of delivery of your item(s), quoting your order number. You must take reasonable care of the item(s).

Regarding subscriptions 'delivery' will be deemed to constitute receipt of a confirmation email of payment.

Item(s) may be returned to us in person or by post and we will offer you a full refund (excluding the cost of the return postage).